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Conversational AI Platform 

Ai Chatbot | Avows Tech

About The Client:

The client is largest takaful operator for both General & Family in Malaysia. For over thirty years, client has been one of the leading Takaful operators in Malaysia.

Business Challenges​

  • Customer Service - personal assistant
  • User engagement and customer's brand awareness
  • Automation of non-financial, simple transactions
  • Notifications, reminders or custom offers

Technology Enabled Business Solution

  • Conversational IVR automation
  • Payments seamlessly from the bot
  • Resolve issues on First customer contact queries on : Product, Payment, Claims, Certification & Endorsement related
  • English & Bahasa Malaya Language deployment
  • FAQs automatically handled without the need to raise tickets.
cloud firewall | Avows Tech

Business Impact

  • 2x Growth in Lead Funnel
  • 80% FAQ’s projected portal traffic through Chatbot
  • Improving Customer Experience
  • Reduced service level of customer services by 33%
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Contact

  • info@avowstech.com
  • + 92 666 888 0000

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  • +603 2712 3456
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